Winkhaus Service

Customer Care

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Customer Care Mission

  • To be an excellent, reliable supplier
  • To form relationships with customers to reach an understanding regarding ongoing requirement for product, service levels and support
  • Where volume requirements increase beyond normal stock holdings, Winkhaus UK commits to be honest in its ability to supply and work with the customers to achieve requested goals
  • To listen to our customers and achieve acceptable solutions
  • To respond and resolve all enquiries in a speedy, constructive way

Customer Care can help you with...

  • You wish to place an order
  • You wish to progress an order or have a problem with it
  • You wish to confirm stock status on particular parts before you place an order, especially non-stock items
  • You have any issues regarding your account and Customer Care will deal with it or direct you promptly to the relevant expert.

Please contact your dedicated Customer Care Coordinator for any of the above information.

Spares or Small Orders

For end users and non account holders click on the link to view our Winkhaus Online shop, Winkhaus Direct.

If you require assistance or advise and the name of a local locksmiths please click to view a list of Winkhaus regional repair dealers.

Our products

Detailed information about our products