24/7 customer service: new partner platform for security professionals
Track orders online, reorder keys or cylinders and generate locking plans at the click of a mouse: our new digital offer is available to customers at any time of day or night.
The official launch took place on 1 March 2022.
Anyone who has surfed the Internet in recent months to find out about Winkhaus products has already come across the first new microsites for electronic access organisation. With the launch of the new online partner platform, specialist security retailers now also have the option of creating locking plans, configuring items, tracking orders, preparing offers and downloading media materials, for example. The product catalogue has also been completely digitalised.
The new digital service makes everyday working life significantly easier for retailers – around the clock and in real time. Offerings also include Winkhaus Locking Services (WLS). The user-friendly tool replaces the well-known Online Order System and is also suitable for mobile end devices. This allows users to order components, configure systems, and to archive and update locking plans which have been created online. Users can even upload their own individual file formats – the system can import them and process them further.
The module is also helpful for order tracking. You can find out about the status of a locking system order, for example, at all stations – from incoming orders to production in the plant and delivery. After all, you can plan your projects better when you have an overview! Invoice tracking has the same purpose. This makes the status transparent and easy to follow for the accounting department. In addition, the digital product catalogue grants up-to-date access to the entire Winkhaus access management range. Products can be selected here and exported with images and data. These are incorporated into the customer’s own online shop, for example.
Detailed information and technical documentation can be accessed via the new platform. We also provide extensive support for the successful marketing activities of our partners. If you are looking for brochures for end customers, need materials for in-house exhibitions and trade fair participation or would like to download advertisement templates, images and pre-formulated press information, simply log in here: https://partnerportal.winkhaus.com/winkhaus/de/EUR/login
Our new portal also offers a wide range of digital services for window and door manufacturers.