Customer Care Center
Access Control

We offer services relating to our mechanical and electronic components. These include blueCompact support, assistance with Winkhaus Locking Services (WLS), warranty and complaint processing and we are, of course, also happy to support you with handling our components.

Customer Care Center

Technical support

Our technical support staff will be happy to assist you under your software maintenance contract. This is the best place to get answers to your questions about using your locking system administration software. Of course, you can also sign a new contract via our hotline at any time. Please have your system number ready when making the call.

Notebook mit Headset

Our service technicians

We offer a Europe-wide network of qualified service technicians who can come to you personally on request for installation, maintenance or user training of your blueChip or blueSmart locking system. Please contact your specialist dealer first to arrange an appointment.
If you do not have contact with a specialist dealer or would like our direct support, please contact our service office by telephone:



Service Access Control Systems

Do you have questions about our locking systems, need a tip, or are you looking for contacts? We will be glad to help you. You may be able to find the answer here.


Dismantling and measuring the cylinder

To the video
Zylinder mit Schlüssel

Installing, maintaining and converting the ETB-IM electronic door handle fitting

To the video

Type 01 battery replacement

To the video

Access when the cylinder battery is depleted

To the video
blueSmart Master- und Nutzerschlüssel

blueSmart BXP BS programming device

To the video
blueSmart Programmiergerät

blueSmart secures RoMed Kliniken Rosenheim

To the video
blueSmart Programmiergerät mit Sicherungskarte