Mechanical and Electronic Access Control Systems
Where can I find the system and locking number?
You will find the system number on your security card, and also on the programming card for electronic locking systems (blueChip and blueSmart). For mechanical locking systems, we place the system and locking number on both the cylinder and the key.
In the case of electronic locking systems (blueChip and blueSmart), the system number is on the door component (cylinder, door handle fitting, access reader) and the identification medium (key, key fob and ID card). The component ID can also be found there. This is unique for every identification medium and every door component in a locking system.
We assign the system number in the access control/time management system to enable a clear system specification.
The system number for your access control/time management system can be found on all order confirmations, invoices, delivery notes and configuration plans. You can see the system number under Info in the header in the software.
How do I measure the correct cylinder length?
In the case of external doors in particular, the cylinder must not protrude more than 3 mm from the fitting. The correct measurement is therefore crucial for the security offered by the lock cylinder. The cylinder has a total length consisting of the length of the outer side (A side) and the inner side (B side). The A and B length is always measured from the hole (face plate screw hole) with which the locking cylinder is fixed in the door lock using a face plate screw. Explanatory videos are available here: To the video
Service electronic and mechanical locking systems
What should I do if the programming card is lost?
If the programming card is lost, a replacement programming card can be obtained from the specialist dealer. The new programming card is given the next free, consecutive card number and automatically revokes the authorisation of the previous programming card the first time it is used. Alternatively, an additional programming card can be ordered. In this case, other active programming cards retain their authorisation.
I have questions about blueControl. Who is my contact person here?
Our Spaichingen Competence Centre will be happy to help you with this. You can reach the Competence Centre on: 07424/9823190.
How do I prevent data loss?
Tip: We advise you to back up the locking system database daily or at least on a regular basis, e.g. on a removable storage medium or on another server.
The key for my mechanical locking cylinder no longer turns correctly and catches, what should I do?
Use a care spray in this case. We recommend lubricants such as WD-40 or Klüber Quietsch-Ex, which are available from specialist retailers. We generally recommend lubricating the locking cylinders twice a year. Never use graphite or oil for lubrication! Please observe our installation and usage instructions, which can be found at Technical Downloads.
Who should I contact if I have questions about Winkhaus products? Can I order directly from Winkhaus?
Specialist retailers are our sales and service partners. You can find your nearest retailer at www.winkhaus.com/haendlersuche.
I have ordered a cylinder with the incorrect locking number. Can I send it in to have it corrected?
Subsequent re-pinning is not possible due to the continuous documentation of the locking plan for every Winkhaus keyTec factory locking system.
Electronic locking systems hardware
How do I install an electronic locking cylinder?
The installation instructions must be observed. It is particularly important to ensure that the type is suitable for the lock. With standard cylinder types, the cam must usually be aligned 45° to the hinge side in the key withdrawal position (closed from the electronically controlled side). If this is not the case, the cylinder may get stuck in the lock in unfavourable installation positions after the end of the authorisation period.
What wiring is required?
No wiring is required for electronic locking cylinders, electronic door handle fittings and furniture locks. For wired components (offline readers, upload readers, access control centres and online readers), specific conditions apply, which we outline in the relevant installation instructions.
My electronic locking cylinder can no longer be locked. How can I open the door?
Depleted batteries are the usual cause of a locking fault like this. If the cylinder can no longer be actuated at all due to depleted batteries, it is possible to energise the cylinder with the help of the programming device and an authorised key and open it in this way. Alternatively, an active key (blueSmart Active) with its own access authorisation can be used (self-power function). Or you can transfer the access authorisation to the active key for a few seconds to enable emergency opening (external power function). These emergency openings are logged in the event lists accordingly. With blueCompact, the Masterkey or another active key can be used for emergency opening.
Tip: Keep the active key in an accessible place just in case. Emergency opening is only possible in conjunction with an authorised key if the active key itself is not authorised on the locking cylinder.
Is an emergency power supply to door components possible?
Electronic locking cylinders can be supplied with emergency power in different ways. Also see the point: "My electronic locking cylinder can no longer be locked" A separate power adapter is required for double knob cylinder types 6X. Furniture locks are supplied with emergency power via micro USB ports and a powerbank. Type ETB electronic door fittings do not require an emergency power supply, as the batteries must be replaced directly from the A side.
The electronic locking cylinder cannot be programmed. What could this be caused by?
The cylinder is not connected to the programming device.
The cylinder battery is empty.
Cylinder with external powerpack supply is not connected to the battery pack
The transactions have not yet been uploaded to the programming device, e.g. due to incorrect connection to the administration software or because synchronisation has not yet been carried out.
Programming device battery is empty.
The programming card was not displayed correctly on the programming device.
How long do the batteries work and when do they need to be replaced? Which spare battery sets are required to replace the batteries in the different cylinder types?
A specific battery type is used depending on the cylinder type. blueSmart locking cylinders achieve battery service lives of 25,000 – 500,000 activations or 6-10 years on standby depending on the type of cylinder and ambient temperature. Please refer to our technical data sheets or the specifications in the Winkhaus Partner Portal for the precise information.